In these terms and conditions, “we” “us” and “our” refers to Umm Simplicity. Your access to and use of all information on this website including purchase of our products is provided subject to the following terms and conditions. Umm Simplicity reserves the right to amend this notice at any time and your use of the website following any amendments will represent your agreement to be bound by these terms and conditions as amended. Therefore it is recommended that each time you access our website you read these terms and conditions.


You can order products online via www.ummsimplicity.com When you place an order for a product you are confirming to buy it for the price stated. We will send you an order acknowledgment by email. We may refuse to accept an order if;

  1. We do not receive your payment

  2. There has been a pricing or product description error

  3. The ordered products are out of stock or discontinued

  4. Personalised products contain content that is offensive in nature


In any refusal, we will immediately refund your credit/debit card for the total amount debited where your credit/debit card

has been charged.



VAT will be added to your final order total at checkout. 

See the Umm Simplicity Shop for up to date prices. Prices are subject to change without prior notification.

Products subject to availability, while stocks last. Images are representative only.


You must pay for your order before it is delivered and you can do so by credit or debit card through our trusted payment provider.

Umm Simplicity uses adequate security measures to protect your details when you shop with us. All payments are collected and processed by Wix. We never ever see your credit card details.


Our site is kept up to date as best as we can, however, we cannot guarantee that all our products will always be in stock. If an item is out of stock it will be displayed so on our website. If we cannot dispatch an item to you within the specified time you can request a cancellation and we will cancel the order and refund your money in full.


For most items on our website, you have the legal right to cancel your order within 7 working days of receiving the goods. If you wish to cancel your order you can notify us by contacting us. 

You cannot cancel your order if the goods that you have ordered are personalised or custom made to your requirements. Due to the nature of our products, they are immediately sent for production. Please check your order during the order process and the confirmation email carefully, as we cannot refund or cancel your order for personalised products that have been miss-spelled or you have changed your mind.



Please see our separate Delivery Page.


Please see our separate Cancellations, damages & refunds page.


This website may from time to time contain hyperlinks to other websites. Such links are provided for convenience only and we take no responsibility for the content and maintenance of or privacy compliance by any linked website. Any hyperlink on our website to another website does not necessarily imply our endorsement, support, or sponsorship of the operator of that website nor of the information and/or products that they provide.


To the full extent permitted by law, our liability for breach of an implied warranty or condition is limited to the supply of the goods and/or services again or payment of the costs of having those goods and/or services supplied again. We accept no liability for any loss whatsoever including consequential loss suffered by you arising from products we have supplied.


All the information on this website is published in good faith and for information or sales purposes only. Umm Simplicity does not make any warranties about the completeness, reliability, and accuracy of this information. Any action you take upon the information you find on this website www.ummsimplicity.com is strictly at your own risk. Umm Simplicity will not be liable for any losses and/or damages in connection with the use of our website.

From our website, you can visit other websites by following hyperlinks to such external sites. While we strive to provide only quality links to useful and ethical websites, we have no control over the content and nature of these sites. These links to other websites do not imply a recommendation for all the content found on these sites. Site owners and content may change without notice and may occur before we have the opportunity to remove a link that may have gone ‘bad’.

We also take all due care in ensuring that our website is free of any virus, worm, Trojan horse, and/or malware, however, we are not responsible for any damage to your computer system which arises in connection with your use of our website or any linked website.

Please be also aware that when you leave our website, other sites may have different privacy policies and terms that are beyond our control. Please be sure to check the Privacy Policies of these sites as well as their “Terms of Service” before engaging in any business or uploading any information.


By accessing our website, you agree to indemnify and hold us harmless from all claims, actions, damages, costs, and expenses including legal fees arising from or in connection with your use of our website.


These terms and conditions are to be governed by and construed in accordance with the laws of England and any claim made by either party against the other which in any way arises out of these terms and conditions will be heard in England and you agree to submit to the jurisdiction of those Courts. If any provision in these terms and conditions is invalid under any law the provision will be limited, narrowed, construed, or altered as necessary to render it valid but only to the extent necessary to achieve such validity. If necessary the invalid provision will be deleted from these terms and conditions and the remaining provisions will remain in full force and effect.


All due care is taken with any information which you may provide to us when accessing our website. However, we do not warrant and cannot ensure the security of any information which you may provide to us. Information you transmit to us is entirely at your own risk although we take reasonable steps to preserve such information in a secure manner. Our compliance with privacy legislation is set out in our separate Privacy Policy.

These terms do not affect your statutory rights as a consumer. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.


We value each and every customer and take our relationships very seriously with them. We aim to reply to emails within 1 - 2 working days and if you have an enquiry or complaint please call us on 07599 845698 or e-mail enquiries@ummsimplicity.com


Our working hours are Monday – Saturday, 9:00 am – 6:30 pm.

All our dispatch timescales do not include weekends or bank holidays.



If you would like help when ordering, information about a product, a request for a product or if you would just like to provide us with feedback on our service, please contact us on 07599 845698 or e-mail enquiries@ummsimplicity.com