FREQUENTLY ASKED QUESTION

How long will my order take?

Our turaround time is 7 - 10 working days. We will always aim to get your order processed before the end of the 10 working days time period. If however, because of some unforseen circumstances this is not possible, we will always contact you to dicuss this. We visit the post office or send your order out by courier once a week, on a Saturday. If you are local and will be collecting, we will arrange a suitable day and time for both of us.



If I have a question, how can I get an answer?

We have several ways in place which you can contact us. You can email us at enquiries@ummsimplicity.com You can send us a mesage on our social media accounts via facebook, Instagram or Snapchat. Or if you need a fast reply you can WhatsApp or call us on 07599 845698



Where can I view your Terms & Conditions?

All of our policies including our Terms & Conditions can be viewed in the submenu under the About section on our website. We advise you read these before making a purchase with Umm Simplicity.



How do you monitor and control the quality of your products?

All of our items are reviewed from time to time to ensure they are satisfying our customers needs. Before an item is sent out it is inspected and double checked against the original order. Most importantly we take on board the feedback of our customers to ensure our products are to the best and highest standard of quality as possible.



How can I personalise a product that I can't see listed on your website?

We happily work with our customers to create their perfect gift. We will source the item(s) you require and personalise to your requirements.



Why was I charged a fee when I purchased an urgent item?

Our turnaround time is 7 - 10 working days. If an order is required before then a Priority Service Charge of £5.00 for the initial item is taken. For any additional items there is a fee of £2.50 per item thereafter. This is because in most cases we will be working out of our usual working hours to get your order completed for your requested date which obviously we don't mind at all!