FREQUENTLY ASKED QUESTION
How long will my order take?
Our turaround time is 7 - 10 working days. We will always aim to get your order processed before the end of the 10 working days time period. If however, because of some unforseen circumstances this is not possible, we will always contact you to dicuss this.
If I have a question, how can I get an answer?
We have several ways in place which you can contact us.
Where can I view your Terms & Conditions?
All of our policies including our Terms & Conditions can be viewed in the footer section of our website. We advise you read these before making a purchase with Umm Simplicity.
How do you monitor and control the quality of your products?
All of our items are reviewed from time to time to ensure they are satisfying our customers needs.
How can I personalise a product that I can't see listed on your website?
We happily work with our customers to create their perfect gift. We will source the item(s) you require and personalise to your requirements.
Why was I charged a fee when I purchased an urgent item?
Our turnaround time is 7 - 10 working days. If an order is required before then a Priority Service Charge of £5.00 for the initial item is taken. For any additional items there is a fee of £2.50 per item thereafter.