PLEASE NOTE: Due to the current coronavirus pandemic delivery times will be slightly longer. We apologise but this is completely out of our hands.
Standard UK delivery
Subject to availability of stock, we aim to deliver non-personalised items within 2-4 days but please allow up to 7 days delivery. Delivery for personalised goods is 3-5 days but please allow up to 7 days. If you need an item urgently please call 07938119548 and we will do our very best to oblige. Please allow for longer delivery during peak times such as Eid, Mothers day etc.
There is a standard charge of £4.00 for all items on the website within England unless otherwise specified.
Postage for papercraft items £1.90
Small parcel £3.95
Large parcel £5.95
Orders over £60 have free delivery within England.
Orders are dispatched via Royal Mail or Courier (depending on the size and weight of the parcel). Courier delivery will usually require a signature on delivery.
Deliveries to non-residential premises
Before placing your order please contact the non-residential premises to check their delivery policy. We are only responsible for delivering your purchase to a goods-in or reception point, and it may not be possible for the recipient to sign for parcels themselves. Once signed for, it will be the responsibility of the non-residential premises to ensure that the gift is passed on to the recipient in a timely manner.
Unboxing your items
All Umm Simplicity gifts are securely packaged and delivered in an outer mailing box.
Umm Simplicity checks all boxes before they are dispatched and will not be liable for any damaged caused to the item while unboxing.
General delivery information
We will deliver the goods ordered by you to the address that you give us during your order process. We aim to dispatch goods on the day we have specified on the product page, however, we cannot guarantee dispatch on that day or accept liability for deliveries made outside specified lead times. Dispatch times shown on the product description pages are indicative only and may vary during peak times or if the item out of stock.
Goods returned described as undeliverable, will be subject to a re-delivery charge. We reserve the right to wait up to 10 working days from the date of dispatch before replacing an undelivered item. If you do not receive your order within 28 days from the ordered date, Umm Simplicity does not take liability unless you notify us in writing or by email within 30 days from the order date.
We currently post to addresses inside England only. If you are outside of the UK and would like to place an order, please contact us and we’ll send you a delivery quote.