DELIVERY INFORMATION

PLEASE NOTE: Due to the current coronavirus pandemic delivery times will be slightly longer.

We apologise but this is completely out of our hands.

 

STANDARD UK DELIVERY

Our turnaround time is 7 - 10 days from when payment has been made.

We send postal orders out once a week on a Saturday.  

If you need an item urgently please call 07599 845698 and we will do our very best to oblige. 

Please allow for longer delivery during peak times such as Eid, Mother's day, etc.

There is a standard postage charge of £4.20 for all items on the website within England unless otherwise specified.

Postage for papercraft items £1.90

Standard parcel £4.20

Large parcel £5.95

Gift boxes £8.99

Orders over £100 have free delivery within England.

Orders are dispatched via Royal Mail or Courier (depending on the size and weight of the parcel).

Courier delivery will usually require a signature on delivery.

DELIVERIES TO NON-RESIDENTIAL PREMISES

Before placing your order please contact the non-residential premises to check their delivery policy. We are only responsible for delivering your purchase to a goods-in or reception point, and it may not be possible for the recipient to sign for parcels themselves. Once signed for, it will be the responsibility of the non-residential premises to ensure that the gift is

passed on to the recipient in a timely manner.

UNBOXING YOUR ITEMS

All Umm Simplicity gifts are securely packaged and delivered in an outer mailing box. 

Umm Simplicity checks all boxes before they are dispatched and will not be liable for any damage caused to the item while unboxing.

 

GENERAL DELIVERY INFORMATION

We will deliver the goods ordered by you to the address that you give us during your order process. We aim to dispatch goods within our turnaround period of 7 - 10 days, however, we cannot guarantee dispatch on that day or accept liability for deliveries made outside specified lead times. 

 

RETURNED GOODS

Goods returned described as undeliverable, will be subject to a re-delivery charge. We reserve the right to wait up to 10 working days from the date of dispatch before replacing an undelivered item. If you do not receive your order within 28 days from the ordered date, Umm Simplicity does not take liability unless you notify us in writing or by email within 30 days from the order date.

INTERNATIONAL DELIVERIES

We currently post to addresses inside England only.

If you are outside of the UK and would like to place an order, please contact us and we’ll send you a delivery quote.